Planning Options
Choose the level of planning that’s right for you
Every trip we design is crafted in collaboration with our clients, custom-built to their needs and deepest travel dreams. Explore our service options below to discover everything that’s included when you trust your travels to Hartwell Travel Co.
Review our services below:
Option One
Hartwell Full-Service Design
Our signature service for expert planning, in-depth research, and one streamlined itinerary—fully customized to you. This service includes:
- Complimentary Discovery Call (up to 30 min)
- Personalized Single or Multi-Leg Destination Itinerary
- One Proposal Draft + Up to Two Revisions
- Personalized Video Proposal Walkthrough
- Daily Itinerary: Tours, Activities & Sightseeing
- Booking & Management of Core Travel Components
- Destination Entry & Exit Requirement Guidance
- Personalized Pre-Travel Video Walkthrough
- Optional Pre-Departure Call (up to 1 hour)
- Personalized Digital Itinerary with mobile app access
- WhatsApp Emergency In-Travel Communication
Your investment is based on a variety of factors, including number of travelers, length of stay, and style of travel—we’ll discuss this with you on your complimentary Discovery Call.
Option Two
Hartwell Concierge + Design
White-glove planning and in-destination services, so you don’t have to lift a single finger. This service includes everything in Hartwell Full-Service Design, plus:
- Museum & Gallery Ticket Reservations
- Private Dining & Restaurant Bookings
- Spa & Wellness Appointment Coordination
- Curated Experiences & Special Arrangements
- Priority In-Destination Support & Real-Time Coordination
Your planning investment is based on a variety of factors, including number of travelers, length of stay, and style of travel—we’ll discuss this with you on your complimentary Discovery Call.
À La Carte
Pick & Choose Your Needs
Explore our stand-alone a la carte services, available on request for clients who need specific support:
- Business-Class Airfare Booking—$100 per ticket
- Hotel-Only Booking (4 & 5-star properties)—$75 per room
- Travel Consulting (for self-planners)—$150 per hour
Frequently Asked Questions
Q:
What's the difference between a travel agent and a travel advisor?
A: A travel advisor provides personalized travel planning and ongoing guidance, while a traditional travel agent typically focuses on booking travel components like hotels. At Hartwell Travel Co., we take the time to understand your travel style, preferences, and goals before recommending destinations, designing a customized itinerary, and managing every detail of your trip from planning through your return home.
Q:
What is a Virtuoso travel advisor, and why does it matter for my trip?
A: A Virtuoso travel advisor is a luxury travel professional affiliated with the Virtuoso network, the world's leading luxury travel consortium. Because Hartwell Travel Co. is a Virtuoso-affiliated agency through Gifted Travel Network, our clients may receive exclusive benefits at participating hotels, resorts, and cruise lines, including complimentary breakfast, room upgrades, resort or shipboard credits, and more (subject to availability).
Q:
What kind of trips does Hartwell Travel Co. specialize in?
A: We specialize in fully custom itineraries, river and ocean cruising, European getaways, luxury resort stays in the Caribbean, Mexico, and Hawaii, and bespoke bucket-list adventures like African safaris. We also love planning milestone trips—retirements, empty-nester reinventions, multigenerational family travel, and anniversary escapes. You can learn more about our travel specialties right here.
Q:
Do you plan trips for families or multigenerational groups?
A: Yes—family travel, including multigenerational trips, is one of our favorite specialties. We work with each generation's needs and pace in mind, so everyone from grandparents to grandkids has a trip they'll remember.
Q:
I'm not local to Charlotte—can I still work with you?
A: Absolutely. While we love meeting Charlotte-area clients over coffee, most of our planning happens over the phone, email, and Zoom, so you can work with Hartwell Travel Co. from anywhere.
Q:
Do I need travel insurance?
A: We highly recommend travel insurance to safeguard your vacation investment, since travel also comes with a few unknowns. We’ll provide you with a customized travel insurance quote as part of our service.
Q:
How much does it cost to hire a luxury travel advisor?
A: Our planning fees vary based on the service level you choose. We'll walk you through pricing on your complimentary Discovery Call.
Q:
I’m not sure which option is best for me—how should I choose?
A: We can discuss this together on your Discovery Call! Your Hartwell advisor is happy to walk you through your options, answer any questions you may have, and guide you to the service that will be the best fit for your budget and needs. You can book your complimentary Discovery Call by first filling out our brief trip inquiry form.
